Privacy Policy
Last updated: October 2025
Welcome to The Holistic Health Coach (“we”, “us”, or “our”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.theholistichealthcoach.co.uk, contact us, or work with us through our health coaching and wellbeing services in Bath, UK.
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1. Who We Are
We are The Holistic Health Coach, a UK-based women’s wellbeing and burnout recovery service run by Mariko Broome, trauma-informed health coach.
Email: hello@theholistichealthcoach.co.uk
Website: www.theholistichealthcoach.co.uk
We’re committed to safeguarding your information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. What Information We Collect
Information you provide directly
• Name, email address, and contact details
• Health and lifestyle information (via coaching forms or questionnaires)
• Payment information for sessions, workshops, or retreats
• Information shared through contact forms or email correspondence
Information collected automatically
• IP address, browser type, and device information
• Cookies and analytics data (e.g. Google Analytics)
• Pages visited, time spent on site, and referral sources
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3. How We Use Your Information
We may use your information to:
• Respond to enquiries and provide coaching services
• Manage bookings, workshops, retreats, and payments
• Send newsletters or updates if you’ve opted in
• Personalise and improve our website experience
• Comply with professional, tax, and legal obligations
We only process personal data where we have a lawful basis — typically your consent, contractual necessity, or our legitimate interests in providing safe, effective wellbeing services.
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4. Client Confidentiality
Confidentiality is central to all coaching and wellbeing work.
Any health or personal information shared in sessions or forms is treated with the highest care.
• Notes from sessions are stored securely on encrypted, password-protected systems.
• No client information is shared without explicit written consent, except where required by law (e.g. safeguarding concerns).
• Any communication between you and The Holistic Health Coach is kept private and used solely for professional purposes.
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5. How We Store and Protect Your Data
Your personal information is stored securely using encrypted, password-protected systems. We take all reasonable steps to prevent unauthorised access, loss, or misuse.
Sensitive health data is stored separately from general contact data and accessed only by Mariko Broome.
All devices used are protected by multi-factor authentication and regularly updated for security.
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6. Sharing Your Information
We do not sell or rent your personal data.
We may share limited information with trusted third parties who help us operate our business — for example:
• Website hosting and IT support providers
• Payment processors (e.g. Stripe, PayPal)
• Email and marketing platforms (e.g. MailerLite, ConvertKit)
• Analytics providers (e.g. Google Analytics)
These third parties only receive the data necessary to perform their services and must keep it secure and confidential.
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7. International Data Transfers
Some of our service providers (such as email or analytics tools) may store or process data outside the UK.
When this happens, we ensure appropriate safeguards are in place — such as the UK’s adequacy regulations or Standard Contractual Clauses (SCCs) — to keep your information protected in line with UK GDPR.
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8. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve performance and understand visitor behaviour.
Cookies help us:
• Analyse website traffic and improve content
• Remember preferences such as newsletter opt-ins
• Monitor marketing effectiveness
You can choose to accept, reject, or delete cookies through your browser settings.
For full details, please refer to our separate Cookie Policy.
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9. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion (“right to be forgotten”)
• Restrict or object to certain processing activities
• Withdraw consent for marketing or data use at any time
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise your rights, email hello@theholistichealthcoach.co.uk.
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10. Retention Period
We only retain your personal data for as long as necessary.
• Coaching and health records are typically kept for seven years in line with professional guidance.
• General contact data (emails, newsletters) is deleted when no longer required or if you unsubscribe.
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11. External Links
Our website may contain links to other websites. We’re not responsible for the privacy practices or content of external sites, so please review their privacy policies before sharing personal data.
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12. Updates to This Policy
We may update this policy periodically. The latest version will always be available at www.theholistichealthcoach.co.uk/privacy-policy with the effective date shown at the top.
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13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: